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Welcome to PROVIDENCE Associates. Our team of experienced library consultants is dedicated to optimizing all aspects of library operations and facilities. Our services cover community needs assessment, strategic planning, budgeting, funding recommendations, library building programs, library facilities planning, management operations, technology applications, staff development, and marketing.
TRANSFORMING LIBRARIES FOR THE 21ST CENTURY
Libraries are in a state of constant change. Some libraries have been able to keep up with changes in services and facilities resulting from new technologies, shifting demographics and increased competition, while others struggle to maintain their relevance to their communities. PROVIDENCE can help those libraries that recognize the need to change but don't know what to do or how to do it. We have a team of associates who can address the issues of change in a holistic approach, or in a targeted fashion focusing on specific areas e.g. serving "New Americans;" children, teens and families; senior citizens and "boomers"; and streamlining processes such as materials selection, acquisitions, processing, circulation, etc.
LIBRARY BUILDINGS
Whether your requirements are new library construction, building expansions, remodeling or renovations, PROVIDENCE can help with all aspects of library building projects and consultations. Services cover library building consulting, architect selection, site selection, space analysis, building programs, and even sourcing library furniture and equipment. We can help advise architects and designers on the unique building, space planning, and design requirements of libraries.
STRATEGIC PLANNING & RESEARCH
PROVIDENCE can help with the library strategic planning process through demographic analysis, community needs assessment, and designing and implementing customer surveys. Strategic Plans can then be developed covering aspects such as fiscal requirements, management operations, technical and support services, personnel, IT, and marketing.
CUSTOMER SERVICE & LIBRARY OPERATIONS
With the goal of optimizing services for library customers and enhancing the customer experience, PROVIDENCE advises on both the human and technological aspects of meeting customer needs. Initial research might involve customer satisfaction surveys, library service assessment and organizational analysis leading to proposals for staff development, library collection management, automation, library technology and master facilities planning. In the area of marketing these improvements to the public, PROVIDENCE can help with library publicity and promoting facilities and services.
LIBRARY STAFF TRAINING & RECRUITMENT
As well as conducting our own general library training workshops, PROVIDENCE customizes staff training to meet your specific needs and objectives. Our involvement can also extend to headhunting library staff and executive search and placement services.
LIBRARY FUNDING
PROVIDENCE can advise on library budgets by identifying potential funding sources, providing fundraising advice, and helping develop funding proposals.
With PROVIDENCE Associates consultation is not a mechanical process; it is a human process that nurtures relationships. No one standard approach works for all organizations or situations. PROVIDENCE responds to needs with a flexible approach designed to provide a distinct partnership with each client.
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