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from new technologies, shifting demographics and increased competition. Providence can help those libraries that recognize the need to change but don't know what to do or how to do it.
We have a team of associates who can address the issues of change in a holistic approach, or in a targeted fashion focusing on specific areas e.g. serving “New Americans;” children, teens and families; senior citizens and “boomers”; and streamlining processes such as materials selection, acquisitions, processing, circulation, etc.
Charles M. Brown
With a goal of optimizing services for library customers and enhancing the customer experience, Providence consults and advises on both the human, technological and operational aspects of meeting customer needs. 
